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From Transformation to Discipline: Why 2026 Is the Year Operating Models Catch Up with Strategy
Insights
2026 is about discipline: the discipline to translate strategy into repeatable practices, clear ownership, and coherent decision-making.
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Why Women Leaders in Customer Experience Matter
InsightsBreak barriers and empower women in customer experience.Learn more -
Risk Management in the Era of Customer-Centricity
InsightsCraft a customer-centric risk management approach.Learn more -
Empowering Your Customers: Creating a Personalized Omnichannel Experience
InsightsTake your customer experience to the next level with a personalized omnichannel experience.Learn more -
Breaking Barriers and Driving Innovation
InsightsCreate a more sustainable and equitable future.Learn more -
Creating a Sustainable Experience Value Proposition: The Path Forward
InsightsCraft an experience value proposition for your business that stands out from competitors and drives long-term success.Learn more -
Customer Experience: An Empathic Approach
InsightsHow do we utilize the power of Emotions in Customer Experience?Learn more -
DBWC partners with New Metrics to enrich DBWC members’ expertise and business skills
News, Press ReleaseDBWC & New Metrics launch a collaborative initiative combining mentorship & accelerator program to enrich mentees' expertise through intensive 6-week trainings.Learn more -
7 Ways to Improve Mental Health in the Workplace
InsightsWhat can companies do to support the mental health and well-being of their employees?Learn more -
Changing the landscape of CX in the public sector – In conversation with Sari Alomaim
InterviewsBy Mira El-Haj How is the Ministry of Municipal and Rural Affairs (MOMRA) changing the perception of the public sector and delivering the best customer experience for the Saudi citizens?Learn more