Predictive Analytics
See emerging issues before they impact engagement.
360° View
A unified view of every interaction, across all channels.
AI Insights
Automatically uncover the drivers of satisfaction and dissatisfaction.
Regional Data Hosting
Data stays secure and compliant in KSA & UAE.
Predictive Analytics
Detect dissatisfaction trends before they escalate into complaints.
360° Experience View
Combine operational, digital, and social feedback for a complete view of every experience.
AI Text & Sentiment Analysis
Analyze open-ended feedback and social conversations to identify emerging issues and opportunities.
Automated Action Workflows
Turn insights into operational improvements automatically and efficiently.
Omnichannel Coverage
Ensure consistent experiences across web, apps, contact centers, social media, and in-person services.
Beyond Survey
Proactive Experience
Intelligence
Medallia Capabilities
Enterprise-grade feedback collection and survey management.
Digital behavior analytics across portals, apps, and self-service channels.
All feedback and operational data integrated for a holistic view.
Route insights to the right teams and track outcomes.
Detect drop-off trends on customer portal transactions and automatically trigger service recovery workflows.
Melqart Capabilities
Monitor social conversations and detect emerging sentiment in real time.
Respond consistently across digital and social channels.
Identify risks and trends before they affect engagement.
Analyze voice and text interactions to uncover sentiment and intent
Guide customer and employee journeys with real-time, context-aware actions.
Prioritize insights and recommend actions for faster, smarter decisions.
Act before complaints escalate.
Prioritize high-impact interventions.
Orchestrate experiences consistently across channels.
Medallia Local Hosting
Sensitive data remains in-country, fully compliant with local regulations.
Enterprise-Grade Security
Encryption, access control, and governance frameworks protect feedback and operational data.
Regulatory Compliance
Aligned with KSA and UAE data regulations. Ideal for government, healthcare, and financial sectors.
MELQART Complement
Secure monitoring and engagement across social and digital channels.
Government &
Public Sector bg
Align with Vision 2030 and UAE Government Excellence initiatives; improve customer satisfaction; operationalize feedback at scale.
Healthcare
Enhance patient experience, improve operational efficiency, and ensure privacy compliance.
Financial
Services
Boost customer loyalty, detect emerging issues, and meet regulatory requirements.
Retail &
Telecom
Orchestrate omnichannel experiences, improve engagement, and drive revenue.
20%
Faster resolution of municipal service requests.
15%
Increase in patient satisfaction.
Platform
Mastery
Certified Medallia & MELQART expertise with advanced analytics, predictive modeling, and automated workflows.
Omnichannel
Orchestration
Seamless experiences across digital, social, and in-person channels.
Continuous
Optimization
Turn insights into actionable improvements at scale across your organization.
Proactive Intelligence
360° View
Integrates feedback, operational, and social data for complete insights.
AI-driven insights anticipate issues before they arise.
Regional
Hosting
Medallia local hosting ensures data sovereignty in
KSA
& UAE
Platform
Mastery
Certified Medallia & MELQART expertise with advanced analytics, predictive modeling, and automated workflows.
Omnichannel
Orchestration
Seamless experiences across digital, social, and in-person channels.
Continuous
Optimization
Turn insights into actionable improvements at scale across your organization.
Proactive
Intelligence
AI-driven insights anticipate issues before they arise.
360° View
Integrates feedback, operational, and social data for complete insights.
Regional
Hosting
Medallia local hosting ensures data sovereignty in
KSA
& UAE
Medallia GEN AI
Detect declining service satisfaction early and trigger operational adjustments.
Digital Experience Analytics (DXA)
Identify digital bottlenecks and optimize online services proactively.
360° Customer & Employee View
Uncover patterns across customers and employees to prevent problems.
AI & Predictive Analytics
Anticipate potential dissatisfaction and act before it occurs.
Action Management Workflow Automation
Automatically route issues to the right teams and ensure resolution.
Text & Sentiment Analysis
Detect emerging sentiment trends and intervene early.
MELQART Social Listening
Monitor public conversations and address concerns before they escalate.
MELQART Omnichannel Engagement
Ensure consistent, proactive engagement across all channels.
Digital Channels (Web/App)
Resolve digital friction points before they impact satisfaction.
Social Media
Respond to emerging social concerns proactively.
Call Centers
Detect service issues early and prevent call center overload.
In-Person Service Centers Analytics
Adjust operations dynamically to prevent citizen dissatisfaction.
Customer Satisfaction
Employee Engagement
Early detection of workload issues prevents burnout and service impact.
Operational Efficiency
Automated actions and workflows optimize processes before disruptions occur.
KPI Dashboards
Track proactive interventions and improvements across all touchpoints.
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