Employee Life-Cycle (ELS) Management

Through a WEB portal, employees are able to access a central repository of information ranging from corporate goals and objectives, to productivity and quality performance statistics, employee training programs, and HR resources. Real time and historical information is available so you and your workforce can adjust to rapidly changing business conditions.

Four key components are addressed when implementing an ELM strategy: talent management, education management, performance management, and incentive management. Finding and putting the right people in the right place, at the right time, training them, monitoring and encouraging their performance, and promoting higher performance through incentive programs increases employee satisfaction, driving elevated customer satisfaction and organizational excellence.

Newmetrics has a number of options to assist in the implementation of an integrated ELM program in your organization.

Employee Portal

An Employee Portal is an on-line consolidation point for many employee specific programs and tasks including: Organizational Productivity, Employee Productivity/Quality, Employee Development, Benefits Management, and Learning Management. This platform ensures that information is managed and presented consistently using a global, easy to use strategy. Additionally, the Employee Portal provides:

• Single sign-on convenience
• Information security
• Access to assigned multiple functional groupings
• Personalized information presentation and gathering focal point.
• Promotes organizational themes

2 portal types are supported: On-Call Portals and Off-Call Portals

On-Call Portals are interfaces that are utilized while the employee is performing actual customer facing duties. These displays are used to disseminate information that will allow the employee to make corrections or improve performance on-the-spot. Real-Time Alerts, Performance Exceptions and other pertinent statistics are generated, presented and otherwise choreographed with other call center processes. Features supported include:

• Real-Time Alerts
• Performance Exceptions
• Abnormal Call States
• Schedule Adherence
  

Off-Call Portals are interfaces that an employee will utilize while “off line”. These portals allow the employee to peruse information that, while pertinent, is not real-time impacting.

Functions supported on this portal include:

• Key Performance Indicators presented on Employee scorecard. KPIs are crafted metrics to reflect Individual, Group and Company Objectives
• Performance Appraisals – both quantitative and qualitative measures.
• Training Management – Accreditation, Schedule, Testing, etc.
• Coaching – Targeted Training and Correction to achieve specific benefits.
• HRIS information
• Incentives/Bonus Structure
• Organizational Messages – Themes
  

By incorporating the company theme, organizational objectives can be communicated in a way that ensures employee "buy in". The employee portal can fully automate administrative tasks, best practices, personal productivity information, benefits, shift information, vacation tracking, and much more.

Employee Development is a collaborative process to develop the employee. Reduce churn and improve productivity by implementing a targeted program of personal and professional development that engages and validates your employee. Features include:

• Personal/Professional development of employees
• Employee training delivery/management
• Skills development
• Competency assessment
• Performance assessment
• Linked with Learning Management (LM)
• Linked with Management Performance (CCP)
  

Supports employee benefits self-serve transactions. This suite provides employees with an on-line service for their benefits programs. Supported programs include: Health, Dental, Life, Vision, and Insurance programs.
Optional modules include:

• Payroll/Savings Deductions, 401K, SAR/SEP, and SEP program management.
• Open enrollment
• Plan maintenance, update, and dissemination
• Personal information management and security
• Benefit event processing
• Automated administration
• Customized carrier interfaces
  

Employee Compensation

Newmetrics’ Compensation/Payroll interfaces are more than administrative tools. They ensure that your employees are continually aware of the true compensation that they are receiving as a result of their contributions to the organization. Reduce churn, improve morale and encourage productivity increases by consistently managing and disseminating compensation information. This module provides:

• Compensation history
• Cash and non-cash compensation summary
• Bonus information
• Incentive information
• Variable compensation plan administration
• Financial management and planning tools
• Dependent/deduction management
  

Newmetrics’ Employee Incentive module is more than an administrative tool. It ensures that your reps are continually aware of the true compensation that they are receiving as a result of their contributions to the organization. Reduce churn, improve morale and encourage productivity increases by consistently managing and disseminating compensation information. This module provides:

• Compensation history
• Cash and non-cash compensation summary
• Document D – Benefits of incenting and motivating your employees
  

Learning Management is an integrated function that supports the organization’s need for curriculum development, management, and implementation. Organizational specific programs can be designed to meet the unique requirements for individual and group skills development. Capabilities include:

• Manage and track complex learning initiatives
• Coursework/seminar delivery and tracking
• Enrollment
• Testing and assessment
• Automated notifications
• Content management
• Certification tracking
• Consistent policy and procedure management
• Compliance management
• Workflow enforcement
• Linked with the Employee Portal
  

While organizations have similar problems, the solutions are not always exactly the same. And in today’s fast moving business environment, people get promoted, move, or leave the organization. There’s a lack of organizational continuity. What can you do?

You’ll need a partner who has the experience and knowledge to work with you to create THE solution for your organization. You’ll need a partner who’s been there, solving issues with creative and effective solutions. You need a partner who will be there for you.

Newmetrics has the experience, knowledge, and tools you need to resolve your orgnization’s specific issues. We’ll work with you to evaluate your environment and with the Newmetrics family of products, develop a solution so you’ll meet and exceed your goals, today and tomorrow.

Contact us at 314-361-6320 or sales@newmetrics.com for more detailed information on what our employee lifecycle management solutions can do for your organization.